[Close] 

Customer Service Technician

General Summary:

Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Handles routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety of tools and devices including test equipment. Completes necessary safety training and adheres to safety standards and regulations. Safely operates and maintains clean and organized company service vehicle.
Additional Requirements:
Effective communication skills. Basic math and PC skills. Attention to detail and problem solving skills. Valid driver s license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.
Desired Qualifications:
Customer service and/or sales experience helpful. Training/certifications directly related to the job.


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Entry Level Direct Sales & Customer Service Re...
Waukee, IA BRIGHT FUTURE MANAGEMENT
Customer Service Rep - Entry Level
Davenport, IA The Job Window
Customer Service Representative - Work From Home
Iowa City, IA Sykes Enterprises Incorporated
Customer Service Director - Trainer
Des Moines, IA The Waldinger Corporation
Customer Service
Waterloo, IA EZCORP
Work From Home Customer Service Representative
West Des Moines, IA Randstad