", "identifier": { "@type": "PropertyValue", "name": "Home Depot", "value": "1394" }, "datePosted" : "2018-11-23", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Home Depot" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Fairfield", "addressRegion" : "IA", "postalCode" : "52556", "addressCountry": "US" } } } }
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SALES SUPPORT MANAGER-INTERLINE BRANDS

POSITION PURPOSE
This position is based in our Fairfield, IA sales offices and reports directly to the Inside Sales Manager. The Sales Support Manager is accountable for the following deliverables in an effort to ensure the sales organization ability to maintain focus on effective selling activities:
+ All reporting needed to drive sales and manage performance: phone reports, marketing campaign contact lists, customer-specific sales data, current brand and vendor pricing, initiatives tracking, etc.
+ Working directly with the customer service reps to facilitate off-season outbound calling and in-season alignment with ongoing sales efforts/directives
+ Coordination among sales, marketing and customer service in support of trade shows, sales and marketing initiatives, product introductions, web-delivered services, promotions, etc.
+ Timely and accurate dissemination of all marketing collateral materials requested by customers for point-of-sale presentations
+ Ongoing process improvement to deliver optimal service levels
+ Managing staff schedules, time sheets and weekly time management and training
+ Serving as primary liaison within multiple departments affecting Sales issues including, but not limited to: Customer Service, Marketing, A/R, A/P, Product Management, IS Support, Human Resources, and Operations
+ Managing all aspects of phone system and personal computers including set up, trouble-shooting and communications with corporate telecomm and IT teams
+ Other activities as assigned
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
+ 10%- Determine the Sales Support Lead to be assigned to each Customer and ensure a smooth and successful experience for the customer.
+ 15%- Management of setting up and coordinating communication of new customers to Accounts Receivable, Sales Leaders, Sales Professionals, Contract Management, Customer Care and Procurement
+ 15%- Work with Account Managers to provide support & reporting to achieve results on client priorities
+ 15%- Work with pricing team to ensure pricing & contract accuracy
+ 15%- Internal resource that ensures all stakeholders are acting in unison
+ 30%- Manage a Account Sales Support team by coaching and providing training and counsel to provide the best experience for the associate.
NATURE AND SCOPE
+ Reports to the Inside Sales Manager. Has 5+ direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 25% of the time.
MINIMUM QUALIFICATIONS
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
Education Required:
+ The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 3 years
Physical Requirements:
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
+ College degree preferred
+ Previous customer service and/or sales support leadership experience in a b2b environment
Knowledge, Skills, Abilities and Competencies:
+ Strong organizational/time management skills and ability to multi-task
+ Excellent computer skills including Microsoft Office and CRM or a business operating system
+ Advanced Excel skills including pivot tables
+ Ability to effective communicate, both written and oral, with external and internal professionals
+ Ability to train and develop team members
+ Coaching and collaborative leadership
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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